Return Policy
Before returning any product, contact Aerial Avionics for an RMA (Return Merchandise Authorization) number and return shipping instructions are required to process a return. Submitting an RMA request does not automatically constitute authorization. This can be done by calling 831-324-8305.
Credit card refunds, once approved, will be issued to the same credit card used on the original order. Please allow 10 business days after credit has been approved for your return and refund to be processed. Do not return any products C.O.D. as it cannot be accepted by our warehouse.
Payment Information
Credit / Debit Cards
Aerial Avionics accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We do not accept Diner's Club. Online orders must be completed on one credit card, however split credit card payments are accepted on phone (831-324-8305).
We prefer first time orders to ship to the same address as the credit card billing address. If the order is routed to management for approval, we will verify the address with the customer's bank. The billing address must match exactly before the order can be processed for shipment. Additional forms of identification may be requested in order to verify legitimacy of the order. If we cannot confirm validity of card holder, we may request a wire transfer to complete the sale.
If the customer requests to ship to another address, we will first verify the billing address. If this address is correct, we will verify that the shipping address is also on file with the bank. If it is not, we request that the customer call his bank and advise them to add the alternate address to his file for verification. The customer will then notify us the address is on file with the bank. We will then call the bank and confirm. Once confirmed, the order will be released to ship. We may also, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel, we reserve the right to decline shipment until payment is received in full in advance and we confirm the customer’s name is registered with the hotel. We reserve the right to insist that any first-time order ship to a verified billing address only.
We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the parts for you until the order is ready for shipment. You agree to hold Aerial Avionics harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank. Special order or dropship items are settled at the time the purchase order to our supplier is issued.
PayPal
We accept PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. PayPal payments cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary. The entire order amount will be settled by PayPal at the time the order is placed. If items are removed from the order, we will refund the PayPal account for the total credit due.
NOTE: PayPal refunds can only be issued 180 days after payment is sent. If a refund is requested after that time period, it can only be provided in the form of store credit or gift card.
California Consumer Privacy Act Notice
Effective Date: January 1, 2020
This California Consumer Privacy Act Notice applies to our collection of personal information about California residents. The terms "we", "our" and "Aircraft Spruce" refer to Irwin International Inc., and any of its affiliates or subsidiaries. The terms "you" and "your" refer to a California resident.
Personal Information We Collect
Personal information is information that identifies, describes or could reasonably be linked with a particular California resident or household. We collect personal information to facilitate our business operations as a world-class aircraft part and pilot supply company and to promote our ongoing business development objectives.
The categories of personal information we may have collected from California residents in the past 12 months include:
• Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar online identifiers.
• Signature, physical characteristics or description, telephone number, state identification card number, credit card number, or debit card number.
• Characteristics of protected classifications under California or federal law.
• Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application or advertisement.
• Audio, electronic, visual, thermal, olfactory, or similar information.
• Professional or employment-related information.
• Information you provide to us online through our website, for example through our "contact us" form, product reviews, questions you may ask online about a product, new user registration, logging in to our website as a guest or user, and interactions you may have with us through your online account.
We may collect personal information from the following sources:
Categories of Personal Information
Identifiers
Signature, physical characteristics or description, telephone number, state identification card number, credit card number, or debit card number
Financial card information
Characteristics of protected classifications under California or federal law
Audio, electronic, visual or similar information
Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application or advertisement.
Sources
Information supplied to us by you and others who may provide information about you directly to our company online or otherwise, through our website, social media handles, brand pages on social media platforms, and in connection with the purchase of any products or services offered by us.
Security cameras located at our physical locations.
Professional or employment-related information made available to us.
Prospective and current employees, references and other sources made available to us.
From devices you use to access our website and services including Google analytics pixel, Bing Ads pixel, Reflecktion customized search pixel.
From you in connection with the purchase of any of our products or services, browsing and purchase information collected online and from devices you use to access our website.
We may use the personal information we collect for the following business or commercial purposes:
Categories of Personal Information
Business or Commercial Purpose(s)
Identifiers, signatures, telephone numbers, state identification card number, credit card number, or debit card number, audio, electronic, visual or similar information, information. For processing transactions, processing purchases online and at our facilities, marketing and product promotion, engaging with customers online, phone and email, analyzing communication trends, enhancing communication strategies, and protecting the safety and security of persons and property on our premises and at our facilities.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application or advertisement, commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Developing and improving our products, services, marketing, communication, customer experience, and providing targeted advertising based on information related to your interests and preferences.
Professional or employment-related information; characteristics of protected classifications under California or federal law. Employment and employment-related purposes.
We may share personal information with the following third parties:
Categories of Personal Information
Identifiers, signatures, telephone numbers, state identification card number, credit card number, or debit card number, , audio, electronic, visual or similar information, information collected in connection with any security or safety related activities or incidents on our premises or at our facilities. Service providers that perform business-related functions such as marketing agencies, membership services, merchandise fulfillment centers, database service providers, backup and disaster recovery service providers, email service providers, payment processors, providers who help to fulfill product or service orders, and other services providers we contract for in the usual course of our business.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application or advertisement, commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
We do not sell your personal information about you to third parties for any purpose
Right to Know
You have the right to request we disclose personal information that we have about you. Specifically, you have the right to request:
• Specific pieces of information that we have about you;
• Categories of personal information we have collected about you;
• Categories of sources from which the personal information is collected;
• Categories of personal information disclosed about you for a business purpose;
• Categories of third parties to whom the personal information was disclosed for a business purpose; and
• The business or commercial purpose for collecting or selling personal information.
Right to Request We Delete Personal Information
You have the right to request that we delete personal information about you that we have collected from you. Please be advised that we are not required to comply with your request to delete this information if the information is necessary in order for us to:
1. Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business with you, or otherwise to perform a contract between you and us.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; to prosecute those responsible for that activity;
3. Debug to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
6. To enable solely internal uses reasonably aligned with your expectations based on your relationship with us.
7. To comply with a legal obligation.
8. Otherwise for internal purposes so long it is lawful and compatible in the context in which you provided the information.
No Discrimination
We will not discriminate against you because you exercise any of the rights provided by the California Consumer Privacy Act.
Method for Submitting Requests
You may submit a request by clicking this by calling of 831-324-8305.
Before returning any product, contact Aerial Avionics for an RMA (Return Merchandise Authorization) number and return shipping instructions are required to process a return. Submitting an RMA request does not automatically constitute authorization. This can be done by calling 831-324-8305.
Credit card refunds, once approved, will be issued to the same credit card used on the original order. Please allow 10 business days after credit has been approved for your return and refund to be processed. Do not return any products C.O.D. as it cannot be accepted by our warehouse.
Payment Information
Credit / Debit Cards
Aerial Avionics accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We do not accept Diner's Club. Online orders must be completed on one credit card, however split credit card payments are accepted on phone (831-324-8305).
We prefer first time orders to ship to the same address as the credit card billing address. If the order is routed to management for approval, we will verify the address with the customer's bank. The billing address must match exactly before the order can be processed for shipment. Additional forms of identification may be requested in order to verify legitimacy of the order. If we cannot confirm validity of card holder, we may request a wire transfer to complete the sale.
If the customer requests to ship to another address, we will first verify the billing address. If this address is correct, we will verify that the shipping address is also on file with the bank. If it is not, we request that the customer call his bank and advise them to add the alternate address to his file for verification. The customer will then notify us the address is on file with the bank. We will then call the bank and confirm. Once confirmed, the order will be released to ship. We may also, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel, we reserve the right to decline shipment until payment is received in full in advance and we confirm the customer’s name is registered with the hotel. We reserve the right to insist that any first-time order ship to a verified billing address only.
We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the parts for you until the order is ready for shipment. You agree to hold Aerial Avionics harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank. Special order or dropship items are settled at the time the purchase order to our supplier is issued.
PayPal
We accept PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. PayPal payments cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary. The entire order amount will be settled by PayPal at the time the order is placed. If items are removed from the order, we will refund the PayPal account for the total credit due.
NOTE: PayPal refunds can only be issued 180 days after payment is sent. If a refund is requested after that time period, it can only be provided in the form of store credit or gift card.
California Consumer Privacy Act Notice
Effective Date: January 1, 2020
This California Consumer Privacy Act Notice applies to our collection of personal information about California residents. The terms "we", "our" and "Aircraft Spruce" refer to Irwin International Inc., and any of its affiliates or subsidiaries. The terms "you" and "your" refer to a California resident.
Personal Information We Collect
Personal information is information that identifies, describes or could reasonably be linked with a particular California resident or household. We collect personal information to facilitate our business operations as a world-class aircraft part and pilot supply company and to promote our ongoing business development objectives.
The categories of personal information we may have collected from California residents in the past 12 months include:
• Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar online identifiers.
• Signature, physical characteristics or description, telephone number, state identification card number, credit card number, or debit card number.
• Characteristics of protected classifications under California or federal law.
• Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application or advertisement.
• Audio, electronic, visual, thermal, olfactory, or similar information.
• Professional or employment-related information.
• Information you provide to us online through our website, for example through our "contact us" form, product reviews, questions you may ask online about a product, new user registration, logging in to our website as a guest or user, and interactions you may have with us through your online account.
We may collect personal information from the following sources:
Categories of Personal Information
Identifiers
Signature, physical characteristics or description, telephone number, state identification card number, credit card number, or debit card number
Financial card information
Characteristics of protected classifications under California or federal law
Audio, electronic, visual or similar information
Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application or advertisement.
Sources
Information supplied to us by you and others who may provide information about you directly to our company online or otherwise, through our website, social media handles, brand pages on social media platforms, and in connection with the purchase of any products or services offered by us.
Security cameras located at our physical locations.
Professional or employment-related information made available to us.
Prospective and current employees, references and other sources made available to us.
From devices you use to access our website and services including Google analytics pixel, Bing Ads pixel, Reflecktion customized search pixel.
From you in connection with the purchase of any of our products or services, browsing and purchase information collected online and from devices you use to access our website.
We may use the personal information we collect for the following business or commercial purposes:
Categories of Personal Information
Business or Commercial Purpose(s)
Identifiers, signatures, telephone numbers, state identification card number, credit card number, or debit card number, audio, electronic, visual or similar information, information. For processing transactions, processing purchases online and at our facilities, marketing and product promotion, engaging with customers online, phone and email, analyzing communication trends, enhancing communication strategies, and protecting the safety and security of persons and property on our premises and at our facilities.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application or advertisement, commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Developing and improving our products, services, marketing, communication, customer experience, and providing targeted advertising based on information related to your interests and preferences.
Professional or employment-related information; characteristics of protected classifications under California or federal law. Employment and employment-related purposes.
We may share personal information with the following third parties:
Categories of Personal Information
Identifiers, signatures, telephone numbers, state identification card number, credit card number, or debit card number, , audio, electronic, visual or similar information, information collected in connection with any security or safety related activities or incidents on our premises or at our facilities. Service providers that perform business-related functions such as marketing agencies, membership services, merchandise fulfillment centers, database service providers, backup and disaster recovery service providers, email service providers, payment processors, providers who help to fulfill product or service orders, and other services providers we contract for in the usual course of our business.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application or advertisement, commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
We do not sell your personal information about you to third parties for any purpose
Right to Know
You have the right to request we disclose personal information that we have about you. Specifically, you have the right to request:
• Specific pieces of information that we have about you;
• Categories of personal information we have collected about you;
• Categories of sources from which the personal information is collected;
• Categories of personal information disclosed about you for a business purpose;
• Categories of third parties to whom the personal information was disclosed for a business purpose; and
• The business or commercial purpose for collecting or selling personal information.
Right to Request We Delete Personal Information
You have the right to request that we delete personal information about you that we have collected from you. Please be advised that we are not required to comply with your request to delete this information if the information is necessary in order for us to:
1. Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business with you, or otherwise to perform a contract between you and us.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; to prosecute those responsible for that activity;
3. Debug to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
6. To enable solely internal uses reasonably aligned with your expectations based on your relationship with us.
7. To comply with a legal obligation.
8. Otherwise for internal purposes so long it is lawful and compatible in the context in which you provided the information.
No Discrimination
We will not discriminate against you because you exercise any of the rights provided by the California Consumer Privacy Act.
Method for Submitting Requests
You may submit a request by clicking this by calling of 831-324-8305.
